Refunds

Write to paintedalways@gmail.com. A person reads it. Use the email you ordered with, and attach a photograph of anything that arrived wrong. Nothing you send there goes anywhere beyond the house.

A misprint, or damage in transit: tell us within 30 days of delivery and the piece is reprinted or refunded in full, whichever you would rather have. There is nothing to send back. A parcel that never arrives is the same case — we reship it or refund it. Apparel is held to the same 30 days.

Every piece is made for your order alone, so The Private Case cannot take a change-of-mind return once production has started. Ask to cancel the moment you know: if the order has not yet gone to the printer, we stop it and refund the whole amount.

A digital file paid for and never delivered is refunded in full. A delivered file cannot be returned — the terms say so plainly. A file that arrives corrupt, or is the wrong plate, we replace at no charge.

Money goes back to the card that paid, through Stripe, and usually clears within five to ten business days. We do not issue store credit in place of a refund.